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IT Desktop Analyst I

Essential Duties:
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
Maintaining IT inventory.
Document instances of desktop equipment or component failure, repair, installation, and removal.
Onsite branch/department support.
Handle the ticketing system, phone and email support.RequirementsRequirements:
Ability to troubleshoot PC problem & basic network issue.
Research new technology to benefit Desktop operation.
Intermediate Microsoft product knowledge (OS & Office suite).
Strong customer service skill.
Bank of Hope is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Bank of Hope will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer's legal duty to furnish information.
Please view Equal Employment Opportunity Posters provided by OFCCP here.

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